SOFTWARE MAINTENANCE AGREEMENT

A software maintenance agreement is as important and useful for the health and updates of your system.  This enables our support team to provide the maximum applicable services without any delay.  Moreover, it’s a sign of our commitment and partnership, while having the peace of mind of knowing that your system is being taken care of.

We have SMA Plans with packages tailored to your business needs.

IN-HOUSE REPAIR

All CPOS products, hardware and peripherals from Condor comes with a one year depot warranty.  We offer a free in-house hardware assessment, diagnosis and repair (replacements of parts not included) within the warranty.  Our experienced hardware technician will diagnose and repair your system, just send it to our office either through courier and hand carry.

ONSITE SUPPORT

Our technical support specialist will visit the customer’s premise and provide support assistance where the POS system is located. 

REMOTE SUPPORT

With the availability of internet connection, our dedicated and experienced technical support specialist will provide support assistance remotely while talking to customer on phone, providing swift responses and efficient service.

USERS TRAINING

One to one or classroom training, we provide comprehensive users training with process hands-on to ensure maximum learning.